Connection Service launched in Chicago O'Hare International

CHICAGO, USA, September 7 - United employees in Chicago supported Star Alliance by posing for photographs to tell the story of a new Connection Service launched in O’Hare International. This helps customers arriving at Chicago O’Hare International Airport to reach a connecting flight with another Star Alliance member carrier.
The enhancement for customers in United’s home hub will carry new branding that will be progressively rolled out for similar services operating at 11 major airports around the world.
The Connection Service springs into action if an incoming flight is delayed. Software monitors the transfer window for customers with an onward flight and flags any cases where a customer and any checked bags appear in danger of missing a connection.
“The Connection Service provides peace of mind to customers with a tight connection,” said Mike Hanna, Vice President of United’s O’Hare operations, attending a short ceremony to launch the service. “This is a significant benefit for our customers, further strengthening the position of Chicago as a leading transfer hub.”
The Connections Service Team posed with staff from other airlines as Hanna and Star Alliance Regional Director Americas Susanne McLaughlin cut a ribbon to mark the opening.
Customers arriving on international flights who are supported by the Connection Service are eligible to use the Express Connection lane, to enable them to get through customs and immigration quicker. Checked bags that need to be rechecked are specially tagged so they are handled faster.
Chicago is the fourth biggest transfer hub for Star Alliance worldwide, with almost 750,000 passengers connecting from one Star Alliance carrier to another each year.

-- Janet Northcote