Lounges

The lounge experience is key to ensuring that customers are completely relaxed before and during their flights. Today, there are over 1,000 Star Alliance member carrier amd contract lounges worldwide as well as six branded Star Alliance lounges – in Buenos Aires (EZE), Los Angeles (LAX) TBIT terminal, Nagoya (NGO), Paris (CDG), Rio de Janeiro (GIG) and Sao Paulo (GRU).

The following customers are entitled to access our lounges:

International First Class:

Customers have access to International First Class and/or any Star Alliance member carriers' own lounges.

• Customer must present a boarding pass for travel in International First Class on a Star Alliance flight.

• Customer must be departing from the local airport in International First Class.

• Customer must be a revenue customer.

• Customer is entitled to one guest.

International Business Class:

Customers have access to any Star Alliance member carriers' owned Business Class lounges.

• Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight.

• Customer must be departing from the local airport in International Business Class.

• Customer must be a revenue customer.

• Customer is not entitled to any guests.

Domestic First Class:

Where Domestic First Class level lounges are offered, customers must present a boarding pass for travel in Domestic First Class on a Star Alliance flight.

• Customer must be departing from the local airport in Domestic First Class.

• Customers must be a revenue customer.

• Customer is entitled to one guest.

Domestic Business Class:

Some Star Alliance member carriers offer lounge access to customers travelling in Domestic Business Class.

• Where Domestic Business Class-level lounges are offered, customers must present a boarding pass for travel in Domestic Business Class on a Star Alliance flight.

• Customer must be departing from the local airport in Domestic Business Class.

• Customer must be a revenue customer.

• Customer is not entitled to any guests.

Star Alliance Gold (SAG) Customers Travelling in any Class:

Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance. To gain access:

• The Customer must present a boarding pass for travel on a Star Alliance flight departing from the local airport.

• The Customer must present proof of SAG-level status. This is indicated on the boarding pass by XX*G, where XX is the carrier code of the carrier with whom the customer has SAG-level status. If the boarding pass does not show this, but the customer can prove Star Alliance Gold status via a valid frequent flyer programme SAG-level card, access must be granted. In cases where the customer does not have the physical card, another valid indication of SAG-level status can be accepted.

• Where a discrepancy exists between the loyalty status levels displayed on the frequent flyer programme card, boarding pass, other document presented and/or the Star Alliance Premium Customer Database, the highest displayed level will be honoured. For example, boarding pass shows xx*S (xx = airline code *S=Star Alliance Silver), but customer presents a valid FFP card showing the Star Alliance Gold logo: customer must be given access to the lounge.

If in doubt, it is best to consult an airline representative before turning away a customer. A Star Alliance Gold customer who qualifies for lounge access is entitled to bring one guest, who must also have a boarding pass for a Star Alliance flight leaving from the relevant airport the same day.

Note: United Airlines customers may only access the United Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.

• Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport.

• Customer is entitled to one guest.

Paid Lounge Membership Customers:

Eligible Paid Lounge Membership customers have access to any Star Alliance member carriers' owned Business Class lounges.

• Eligible Paid Lounge Membership customers include: Air Canada Maple Leaf Club - Worldwide, and United Airlines United Club.

• Customer must present a valid eligible paid lounge membership card which displays the Star Alliance Lounge logo.

• Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport.

• Customer is entitled to one guest.