Connection Service

Star Alliance Connection Service ensures timely and smooth transfers of bags and passengers when connections are tight, this alleviate the distress to customers of missing their connection themselves or arriving at their destination without their bags.

This service, currently in operation at 11 major hubs, actively looks for “at risk" connections, automatically tracking real-time passenger and baggage information on arriving flights. It steps in to speed the transfer process when the connection time drops below a certain threshold, typically because the customer's inbound flight is delayed.

This may include meeting customers when they get off the plane to ensure they enjoy a quick and smooth transfer or, in some airports, speeding the bags directly from one aircraft to the next.

Star Alliance Connection Service can be found in:

• Chicago O'Hare: expedite bags and passengers
• Denver: only expedite bags
• Frankfurt: expedite bags and passengers
• Houston: expedite bags and passengers
• London Heathrow: only expedite bags
• Los Angeles: only expedite bags
• Munich: expedite bags and passengers
• Newark: only expedite bags
• San Francisco: only expedite bags
• Toronto: expedite bags and passengers
• Washington Dulles: only expedite bags

An infographic explaining the Connection Service process is available here.