Lounges

The lounge experience is key to ensuring that customers are completely relaxed before and during their flights. Today, there are over 1,000 Star Alliance member carrier and contract lounges worldwide as well as six branded Star Alliance lounges – in Buenos Aires (EZE), Los Angeles (LAX) TBIT terminal, Nagoya (NGO), Paris (CDG), Rio de Janeiro (GIG) and Sao Paulo (GRU).

The following customers are entitled to access member carrier or Star Alliance branded lounges:

International First Class Customers:

International First Class Customers have access to International First Class and/or any Star Alliance member carrier’s own lounges (excluding Ultra-Premium Lounges) subject to the following conditions:

• Customer must present a Boarding Pass for a Star Alliance flight in International First Class.
• Flight must depart from the local airport.
• Customer must be a Revenue Customer.
• Customer is entitled to one Eligible Guest travelling on any Star Alliance flight departing from the local airport.
  
  

International Business Class Customers:

International Business Class Customers have access to any Star Alliance member carrier’s owned Business Class lounges subject to the following conditions:

• Customer must present a Boarding Pass for a Star Alliance flight in International Business Class.
• Flight must depart from the local airport.
• Customer must be a Revenue Customer.
• Customer is not entitled to a guest.
  
  
  

Domestic First Class Customers:

Domestic First Class Customers have access to any Star Alliance member carrier’s owned First Class lounges, where offered, except in the United States, where there is no lounge entitlement for Domestic First Class customers, unless the domestic flight is part of a connecting international itinerary, in which case the below entitlement will apply. Such access is under the following conditions:

• Customers must present a Boarding Pass for a Star Alliance flight in Domestic First Class departing from the local airport.
• Customer must be departing from the local airport in Domestic First Class.
• Customer must be a Revenue Customer.
• Customer is entitled to one Eligible Guest travelling on any Star Alliance flight departing from the local airport.
  
  

Domestic Business Class Customers:

Domestic Business Class Customers have access to any Star Alliance member carriers’ owned Business Class lounges, where offered, under the following conditions:

• Where Domestic Business Class level lounges are offered, customers must present a Boarding Pass for a Star Alliance flight in Domestic Business Class.
• Customer must be departing from the local airport.
• Customer must be a Revenue Customer.
• Customer is not entitled to a guest.

Contract Lounges

International First Class Customers and Domestic First Class Customers:

International and Domestic First Class Customers are entitled to access third party Contract Lounges contracted by the Star Alliance member carrier on which the customer is travelling, subject to the  following conditions:

• Customer must present a First Class boarding pass for a Star Alliance flight departing from the local airport, operated by a member carrier that has a contract with the third party lounge.
• Customer is entitled to one Eligible Guest. The Eligible Guest must be departing on the same Star Alliance flight as the eligible First Class customer.
• Customer must be a Revenue Customer

Star Alliance Gold Revenue and Non-Revenue Customers

Star Alliance Gold Revenue Customers and Non-revenue Star Alliance Gold Customers have access to third party Contract Lounges contracted by a Star Alliance member carrier for use by their own SAG customers, subject to the following conditions:

• Customer must present proof of SAG level status. This may be:
  • A valid frequent flyer program SAG level card.
  • A boarding pass with proof of SAG level status
• Customer must also present a boarding pass for a Star Alliance flight departing from the local airport, operated by a carrier that has a contract with the third party lounge.
• Customer is entitled to one Eligible Guest. The Eligible Guest must be departing on the same Star Alliance flight as the Eligible SAG Customer.
• Customer may be a Revenue Customer or a Non-Revenue Customer. With respect to Non-Revenue Customers, member carriers may set their own policies for their own employees with respect to their eligibility to enter lounges contracted by that carrier.

Paid Lounge Membership Customers:

• Paid Lounge Membership Customers are not entitled to use other member carriers’ contract lounges on the basis of this Policy, which does not address such access.
  
  

Note: For Business Class passengers access to contract lounges is governed by the individual member airline.

Star Alliance Gold (SAG) Customers Travelling on Connecting Partner Flights:

Star Alliance Gold (SAG) Customers Travelling on Connecting Partner Flights in any class of travel as part of an itinerary that involves at least one Star Alliance Flight, can access any Star Alliance member carrier’s owned lounges displaying the Star Alliance Gold logo at the entrance, subject to the following conditions:

• Customer must present proof of SAG level status via a Boarding Pass departing from the local airport (Note: A valid frequent flyer program SAG level card on its own is not valid, the XX*G indicator must appear on the Boarding Pass to confirm the customer is travelling on a Connected Itinerary).
• Customer may be a Revenue Customer or Non-Revenue customer.
• Customer is entitled to one Eligible Guest who must be travelling on the same Connecting Partner flight as the Customer.

Notes and exceptions

• UA (MileagePlus) SAG customers may only access the United Clubs within the U.S. when travelling in conjunction with an international Star Alliance flight.
• With respect to Non-Revenue Customers, member carriers may set their own policies for their own employees with respect to their eligibility to enter that carrier’s own lounges.