Spirit CE vows to get flights on time, shed laggard airline tag
Many passengers on Spirit Airlines have had it with the carrier’s flight delays and late arrivals. CE Robert Fornaro is trying to do something about their frustration. The CE vows to get customers to their destinations on schedule about 80% of the time by this fall, which would match the industry average. Last year, only 69% of the carrier’s flights arrived on time, the lowest rate of 13 carriers tracked by the US DoT. Improving Spirit’s performance will boost the airline’s rapport with customers, said Fornaro, who took over as CE in January. He’s also trying to soften the carrier’s image for poor service by boosting communications with passengers and providing extra training for employees. While Spirit may never be a leader in punctuality, Fornaro says attaining the industry average probably won’t increase expenses too much. <br/>
https://portal.staralliance.com/imagelibrary/news/hot-topics/2016-06-22/unaligned/spirit-ce-vows-to-get-flights-on-time-shed-laggard-airline-tag
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Spirit CE vows to get flights on time, shed laggard airline tag
Many passengers on Spirit Airlines have had it with the carrier’s flight delays and late arrivals. CE Robert Fornaro is trying to do something about their frustration. The CE vows to get customers to their destinations on schedule about 80% of the time by this fall, which would match the industry average. Last year, only 69% of the carrier’s flights arrived on time, the lowest rate of 13 carriers tracked by the US DoT. Improving Spirit’s performance will boost the airline’s rapport with customers, said Fornaro, who took over as CE in January. He’s also trying to soften the carrier’s image for poor service by boosting communications with passengers and providing extra training for employees. While Spirit may never be a leader in punctuality, Fornaro says attaining the industry average probably won’t increase expenses too much. <br/>
