US: No TSA PreCheck on your boarding pass? This might be why

Thousands of fliers enrolled in trusted traveller programmes such as PreCheck aren't getting the expedited screening they paid for because of clerical errors with their reservations. The most common problem is that their date of birth or government "known traveller number" has been entered incorrectly into a reservation. Other times, the name on the itinerary doesn't match the name used to enroll in PreCheck, Global Entry or one of the other government programs. This is particularly a problem when bookings are made through travel agents who might transpose information, airlines say. There have always been issues matching passenger data but with recent long lines at TSA checkpoints leading to a spike in PreCheck enrollments, there are now more data problems too. The TSA and some airlines are responding, trying to catch these problems long before passenger arrive at the airport. The TSA has started to help travellers through a new Twitter channel launched last fall called @AskTSA. The earlier you know about the issue, the more time our team has to resolve the problem," says Jennifer Plozai, director of external communications with the TSA, who manages the @AskTSA social media programme. Passengers who don't check in until they arrive at the airport have little time to fix any problems. Fliers only know that they have PreCheck once a boarding pass is generated.<br/>