Star Alliance rolls out new check-in concept at Tokyo-Narita airport

Star Alliance has completed the rollout of a new check-in concept in the south wing at Tokyo Narita, Terminal 1, “offering customers a wider choice of check-in options and giving them more control over this part of the travel process,” the alliance said. According to Star, the layout of the check-in area has been changed and check-in desks are allocated by airline rather than class of travel. This revised layout goes hand-in-hand with the installation of new self-service check-in machines which, in addition to issuing boarding passes, also print baggage tags. “Our initiative in Narita is part of our global strategy of reducing operational complexities and striving for standardisation with the aim of providing customers with a better travel experience,” Star CE Mark Schwab said. <br/>