US customs airport processing outage caused by Dec 28 software update
A technical outage shut down US Customs and Border Protection (CBP) processing at multiple US airports the evening of Jan 2, creating lengthy delays for thousands of passengers returning from the holidays. A CBP spokesperson said an initial investigation into the cause indicates the problem was the result of changes made Dec 28 to the software used to process travellers. Those changes were bypassed to resolve the issue, the spokesperson said. The outage began at 5 pm EST and ended at approximately 9 pm EST, but delays continued afterward. CBP said it used alternative procedures at airports experiencing the disruption resulting in travellers at some ports of entry experiencing longer than usual wait times. <br/>
https://portal.staralliance.com/imagelibrary/news/hot-topics/2017-01-04/general/us-customs-airport-processing-outage-caused-by-dec-28-software-update
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US customs airport processing outage caused by Dec 28 software update
A technical outage shut down US Customs and Border Protection (CBP) processing at multiple US airports the evening of Jan 2, creating lengthy delays for thousands of passengers returning from the holidays. A CBP spokesperson said an initial investigation into the cause indicates the problem was the result of changes made Dec 28 to the software used to process travellers. Those changes were bypassed to resolve the issue, the spokesperson said. The outage began at 5 pm EST and ended at approximately 9 pm EST, but delays continued afterward. CBP said it used alternative procedures at airports experiencing the disruption resulting in travellers at some ports of entry experiencing longer than usual wait times. <br/>
