American Airlines to offer on-the-spot compensation for inflight inconveniences

Even as American Airlines flight attendants prepare to take 12.5 hours of de-escalation training that some have quietly dubbed "apology training," American is preparing to roll out new software to help FAs deal with inconvenienced passengers on flights. Called iSolve, the new software is expected to be loaded later this month on tablets American flight attendants carry with them on flights. The new software will allow flight attendants to offer on-the-spot compensation in the form of AAdvantage miles when specific inconveniences happen inflight — that is if the passenger in question is enrolled in AA's frequent traveller program. But some flight attendants worry that when passengers learn that they could get additional miles by complaining on-board, it could lead to a whole new array of inflight problems for flight attendants. <br/>