Qantas has been ordered to pay A$6000 to its employees for changing rosters without their agreement. The airline's customer centre in Auckland changed its fixed roster to a more irregular one, because it claimed that would achieve work life balance. But some employees found this was not the case. Unite Union and Qantas Airways had a collective agreement from April 2015 till Sept 2017. Under the agreement, unions can represent employees in the employer's workplace. But the Employment Relations Authority found as Qantas failed to attempt to resolve the dispute, it breached the workers' collective agreements with the Union. Qantas said the preferential roster change was a trial and there had been no promises made to staff ensuring no later changes could be made. <br/>