Lost luggage? Why airlines can be slow to help
The baggage-handling meltdown at JFK after the Jan 4 storm unpacked some harsh reality for all travellers: Airlines have little incentive to spend to expedite delayed luggage, and travellers have little protection and few rights. Nothing compels airlines to pay to ship bags by cargo carrier or rival airline. Regulations generally cover airline requirements for lost luggage, not delayed bags. The Port Authority, which operates JFK, publicly implored airlines to expedite bags and get them delivered by the end of Monday, Jan 8. That call had little impact: The Port Authority says the baggage backlog didn’t clear until Friday, for the most part. That was 8 days after the storm. Tuesday, nearly 2 weeks after the snow, about 100 Air China bags were still on the ground at JFK, Swiss says it had about 400 bags left behind at JFK. <br/>
https://portal.staralliance.com/imagelibrary/news/hot-topics/2018-01-18/general/lost-luggage-why-airlines-can-be-slow-to-help
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Lost luggage? Why airlines can be slow to help
The baggage-handling meltdown at JFK after the Jan 4 storm unpacked some harsh reality for all travellers: Airlines have little incentive to spend to expedite delayed luggage, and travellers have little protection and few rights. Nothing compels airlines to pay to ship bags by cargo carrier or rival airline. Regulations generally cover airline requirements for lost luggage, not delayed bags. The Port Authority, which operates JFK, publicly implored airlines to expedite bags and get them delivered by the end of Monday, Jan 8. That call had little impact: The Port Authority says the baggage backlog didn’t clear until Friday, for the most part. That was 8 days after the storm. Tuesday, nearly 2 weeks after the snow, about 100 Air China bags were still on the ground at JFK, Swiss says it had about 400 bags left behind at JFK. <br/>
