Britain to probe if airlines deliberately split passenger groups
Britain's Civil Aviation Authority said Saturday it was beginning a review into airlines' seating policies, including whether some operators were deliberating splitting up groups of passengers travelling together. Some customers have complained that they have been seated away from their friends or family in order to force them to pay extra for allocated seating. "We will be looking into how airlines decide where to seat passengers that have booked as part of a group and whether any airlines are pro-actively splitting up groups of passengers when, in fact, they could be sat together," said CAA CE Andrew Haines. "We will not hesitate to take any necessary enforcement action should it be required at the end of the review." <br/>
https://portal.staralliance.com/imagelibrary/news/hot-topics/2018-02-05/general/britain-to-probe-if-airlines-deliberately-split-passenger-groups
https://portal.staralliance.com/imagelibrary/logo.png
Britain to probe if airlines deliberately split passenger groups
Britain's Civil Aviation Authority said Saturday it was beginning a review into airlines' seating policies, including whether some operators were deliberating splitting up groups of passengers travelling together. Some customers have complained that they have been seated away from their friends or family in order to force them to pay extra for allocated seating. "We will be looking into how airlines decide where to seat passengers that have booked as part of a group and whether any airlines are pro-actively splitting up groups of passengers when, in fact, they could be sat together," said CAA CE Andrew Haines. "We will not hesitate to take any necessary enforcement action should it be required at the end of the review." <br/>