American Airlines flight attendants worry iSolve will create problems, not solutions

American Airlines flight attendants — already trying to avoid creating any ugly viral incidents on board flights — have new reason to fret as their jobs grow more complicated and stressful. They now are starting to worry that the iSolve software recently introduced to help compensate passengers on board flights for any problems experienced in the air could lead to more tense situations. The iSolve software only allows compensation to be offered in the form of AAdvantage miles. Furthermore, the mileage compensation doled out through iSolve is non-negotiable on the plane. So if a passenger feels he or she deserves a certain number of miles — or worse yet thinks some monetary compensation is in order — the flight attendant has no leeway in such situations. <br/>