Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017

With Ryanair saying it won’t pay compensation for its latest round of cancellations, passengers will have to take their claims to Aviation ADR, the airline’s dispute resolution handler. Yet research shows most passengers will have a long wait to get their money. Aviation ADR received over 3,600 EU261 complaints about Ryanair in 2017, but just 496 passengers were awarded compensation. The vast majority of complaints were still outstanding at the end of year, suggesting many passengers were waiting for months. For Q1 of 2018 the figures are even worse. Aviation ADR received over 2,400 flight delay and cancellation complaints about Ryanair. In the same period just 282 passengers were awarded compensation and 98 were told they were entitled to nothing, meaning thousands were still waiting for a decision. <br/>