Delta to launch facial recognition option for US domestic travellers

Delta and the US TSA have partnered to launch the first curb-to-gate facial recognition option using a digital ID for US domestic travellers. The carrier is testing the new option at Detroit Metropolitan Wayne County Airport, where participation is entirely voluntary. Customers who wish to participate in the test will have to use their passport number and TSA PreCheck membership as digital ID. This will be verified by facial recognition technology to confirm a traveller’s identity at airport touchpoints. Starting next month, Delta customers moving through the Edward H McNamara Terminal’s dedicated TSA PreCheck domestic checkpoint can opt to use the digital ID. In early 2021, this facial recognition option will be expanded to the bag drop and boarding area. Delta chief customer experience officer Bill Lentsch said: “When it comes to pulling forward the future of Delta’s customer experience, we think big, start small and scale fast, letting innovation lead the way as we continuously listen to customer feedback.<br/>