Airlines scrap international ticket change fees as demand crumbles in pandemic

Delta and United are getting rid international ticket change fees, joining American Airlines in the measure that aims to spur travel demand that has been decimated in the coronavirus pandemic. Delta, American and United in August dropped change fees for domestic flights. American last month expanded that to international travel, including long-haul routes. Change and cancellation fees brought in $2.8b for US carriers last year, according to the DoT. The cost to change international tickets ran at least $200 for many itineraries, plus a difference in fare. But with passenger traffic hovering around one-third of last year’s levels and once-lucrative international travel especially hard hit, airlines are scrambling to loosen policies that would encourage travelers to book. “They’re gone for good,” Delta CEO Ed Bastian said Wednesday when asked if the fees would return if business recovers. “We don’t want just another reason why customers are nervous about booking and making advanced travel plans.” Basic economy tickets, which are nonrefundable, are exempt from the fee-free policies but both United and Delta have fee waivers in place for all tickets through the end of March. United said tickets would have to be purchased in the US. Passengers will also still have to pay any difference in fare.<br/>