United CEO on summer travel, masks on planes, and why you need to get to the airport extra early

Summer travel is off to a roaring start, but high demand and staffing shortages mean vacationers may have to add a bit of extra time — and perhaps even a dash of patience — to their travel plans, United Airlines CEO Scott Kirby said in recent interview. "There are staffing shortages across the whole economy that affects the [TSA] and others around airlines," Kirby said. "But I would get to the airport a little earlier this summer. Staffing shortages are exacerbated [when] somebody gets COVID and then everyone tests, and sick calls are higher in all businesses than they were before." But Kirby said the airline was doing its best to improve overall communication with passengers. "You can't avoid that there are going to be weather issues but communicating with customers, investing in the experience and the product on the airplane… it really is changing at United how customers feel when they fly," he said. For its part, United Airlines recommends travelers arrive at the airport at least two hours before a domestic flight and at least three hours before an international flight. The airline also requires most domestic travelers who are checking a bag to check in at least 45 minutes before their departure time, while most domestic travelers who are traveling without a checked bag must check in for their flight at least 30 minutes before their departure. When asked about masks, Kirby said travelers are welcome to wear masks on planes — which doctors say is one of the best ways to protect individuals — but insisted planes are the "safest environment" people can be in indoors.<br/>