Southwest to carry out thorough review of disruption -CEO

Southwest CE Bob Jordan said Thursday the company will carry out a thorough review of the disruption from a winter storm that forced it to cancel nearly 16,000 flights. "Restoring the trust of our customers and employees is everything to us," he said in a video message. Jordan also said the airline has made "great progress" in processing tens of thousands of refunds and reimbursements a day.<br/>