BTS: Passenger complaints with US airlines doubled in November

Complaints against US airlines doubled year-over-year in Nov 2015, according to the US Bureau of Transportation Statistics' Air Travel Consumer Report. Passengers logged 884 complaints against the 13 major US airlines in Nov 2015, compared to 443 complaints registered in Nov 2014. US airlines in this complaint category are primarily those with at least 1% of total domestic scheduled-service passenger revenues, as determined by the BTS. Complaints against all airline services—including US airlines, foreign airlines, travel agents and tour operators – totaled 1,308 for Nov 2015, up 43.4% year-over-year (YOY), but down 14.3% from October 2015, according to the US DoT. SkyWest Airlines had the best record in Nov—with the least amount of complaints—registering 0.32 complaints per 100,000 system wide passengers, followed by Southwest Airlines (40 complaints per 1.15m enplanements). <br/>