US: Complaints over airport security delays surged 10-fold in March

Frustrated travellers are turning to the complaint box in growing numbers as long lines and delays getting through airport security result in missed flights. Complaints filed on such topics as courtesy and processing time surged in March to the highest levels in the past year, according to the DoT’s monthly Air Travel Consumer Report released Monday. Reports filed over the time it took TSA to screen passengers grew more than 10-fold, to 513 this past March from 48 in March 2015. Concern about lack of courtesy by TSA screeners increased more than three-fold, to 1,012 in March from 294 a year ago. Other categories of complaints on the screening process and traveller’s personal property were also at the highest levels recorded in the past year, according to DoT. <br/>