Air Canada moves to make in-flight entertainment accessible

A human rights complaint filed against Air Canada has been resolved with the carrier promising to make its in-flight entertainment systems accessible to visually impaired passengers. Two Ontario residents filed a complaint against Air Canada with the Canadian Human Rights Commission after finding they were unable to use the airline’s touchscreen system to access movies and other diversions during their flights. The complainants contended they were being deprived of a service that was available to other passengers and urged Air Canada to adopt a system with push buttons and other tactile indicators. Air Canada has since announced it’s committing to making all in-flight entertainment systems accessible across its fleet of aircraft. The airline has already made changes to the systems in use on its 787 and 777 aircraft and promises future planes set for delivery in 2017 will be equipped with accessible technology. The passengers who filed the human rights complaint say the settlement has exceeded their expectations.<br/>