EU: Air travel accounts for 41% of complaints to consumer body
Air travel accounted for more than 4 out of 10 complaints handled last year by an Irish consumer body that resolves disputes over services in other EU member states. The European Consumer Centre said it received just over 3,500 contacts last year, of which 63.7% (2,231) were complaints. The main problems encountered by consumers were in relation to air travel (41%), followed by issues with electronic goods (8.1%) and problems with online services (7.8%). Flight cancellations and delays were the number one cause of complaint for air passengers, followed by damaged, delayed or lost luggage or problems with an airline’s baggage policy. Issues concerning technical difficulties encountered while booking flights online and policies imposed by air carriers were other major sources of complaint last year. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2016-08-31/general/eu-air-travel-accounts-for-41-of-complaints-to-consumer-body
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EU: Air travel accounts for 41% of complaints to consumer body
Air travel accounted for more than 4 out of 10 complaints handled last year by an Irish consumer body that resolves disputes over services in other EU member states. The European Consumer Centre said it received just over 3,500 contacts last year, of which 63.7% (2,231) were complaints. The main problems encountered by consumers were in relation to air travel (41%), followed by issues with electronic goods (8.1%) and problems with online services (7.8%). Flight cancellations and delays were the number one cause of complaint for air passengers, followed by damaged, delayed or lost luggage or problems with an airline’s baggage policy. Issues concerning technical difficulties encountered while booking flights online and policies imposed by air carriers were other major sources of complaint last year. <br/>
