Qantas CE attributes financial success to open environment

Cutting across company department silos and ensuring the voices of all departments are heard is critical to an airline’s financial success, the CE of Qantas Airways believes. Alan Joyce said he was “a big believer” in diversity and inclusion, and that it was important to listen to all voices, not just the financial department. “That’s how airlines need to be run. Having silos where only one department is listened to can have a bad outcome,” Joyce said. Joyce said that before restructuring, Qantas had “unbelievable problems” and too-high costs. But it was not enough just to take out cost; it was also essential to improve revenue and customer service. “You have to have a balanced approach and that’s not just about the finance department,” he said. <br/>