United taps criminology students to uncover patterns in accident data

It took a posse of aspiring criminologists to help United Continental track down the 10-ton jet bridges causing most of the damage to its arriving planes. Collegiate interns at the airline also helped identify a cause of costly rotator cuff tears in some baggage handlers. Troubleshooting those and other findings have helped United’s new data visualisation project cut injuries among its 85,000 employees by almost a quarter and damage to its aircraft on the ground by nearly a third since 2014. “Data is data, regardless of whether you’re looking at arrest reports or accident reports,” says JJ DeGiovanni, a managing director in United’s corporate safety department. That knowledge has helped United alter training and make other fixes to address the problems. <br/>
Wall Street Journal
http://www.wsj.com/articles/united-taps-criminology-students-to-uncover-patterns-in-accident-data-1475161313
9/29/16
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