US: Airline complaints jumped in August
A new report finds August was a frustrating month for people flying in the US, with complaints about airline service jumping 14% compared to July. The US DoT said 2,250 complaints about airline service were filed in August, but it's not clear exactly what was bothering travellers. One factor could have been a computer outage at Delta Air Lines in early August which lead to the cancellation of about 2,000 flights. Overall, 77.6% of the flights in the US were on-time in August, one of the busiest months of the year for air travel. The on-time arrival rate was slightly better than July and the industry did slightly better handling checked bags. The 3 airlines with the best on-time arrival rates were, Hawaiian, Alaska, and Skywest, which were all on schedule more than 81% of the time. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2016-10-17/general/us-airline-complaints-jumped-in-august
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US: Airline complaints jumped in August
A new report finds August was a frustrating month for people flying in the US, with complaints about airline service jumping 14% compared to July. The US DoT said 2,250 complaints about airline service were filed in August, but it's not clear exactly what was bothering travellers. One factor could have been a computer outage at Delta Air Lines in early August which lead to the cancellation of about 2,000 flights. Overall, 77.6% of the flights in the US were on-time in August, one of the busiest months of the year for air travel. The on-time arrival rate was slightly better than July and the industry did slightly better handling checked bags. The 3 airlines with the best on-time arrival rates were, Hawaiian, Alaska, and Skywest, which were all on schedule more than 81% of the time. <br/>
