US proposes new consumer-driven rules for airlines
The US Transportation Dept is proposing that airlines refund fees on bags that arrive very late, own up to more mistakes and follow other new rules to promote competition. Govt officials are soliciting comment on changes that would build on consumer-protection guidelines released in 2009 and 2011. It isnÕt clear when rules will be completed, officials said. Several rules will oblige airlines to report more mistakes. For instance, airlines will have to report incidents of mishandled wheelchairs so that travelers with disabilities can compare the service they might receive on different carriers. The transportation secretary said the new rules will give travelers better information about how their airlines are performing and save them from paying for services they donÕt receive. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2016-10-19/general/us-proposes-new-consumer-driven-rules-for-airlines
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US proposes new consumer-driven rules for airlines
The US Transportation Dept is proposing that airlines refund fees on bags that arrive very late, own up to more mistakes and follow other new rules to promote competition. Govt officials are soliciting comment on changes that would build on consumer-protection guidelines released in 2009 and 2011. It isnÕt clear when rules will be completed, officials said. Several rules will oblige airlines to report more mistakes. For instance, airlines will have to report incidents of mishandled wheelchairs so that travelers with disabilities can compare the service they might receive on different carriers. The transportation secretary said the new rules will give travelers better information about how their airlines are performing and save them from paying for services they donÕt receive. <br/>
