American Airlines apologises after subsidiary removes family

American Airlines issued an apology after an incident over the Thanksgiving holiday weekend. According to NBC Charlotte, a woman and her son were removed from a regional flight from Charlotte, North Carolina, to Evansville, Indiana, on Thanksgiving Day. The flight was operated by American Airlines subsidiary PSA Airlines. The family in question was travelling with a service dog that detects their son's seizures. The boy’s mother claims she filled out the required paperwork to fly with a service dog. When the family flew to Charlotte they did not encounter any problems with the dog. However, on their flight to Evansville, the son was asked to put his dog under a seat. After unsuccessfully trying to coax the 110-pound dog under a seat, a flight attendant called airline management to help remove the family from the flight. The family spent Thanksgiving night in Charlotte and was re-booked on an American Airlines flight on Friday to St. Louis. From St. Louis, the family rented a car to drive to Evansville. American Airlines issued a statement after the Thanksgiving holiday saying, “We are aware of this issue and apologise to the passenger. Our customer relations team is reaching out to the passenger directly. We are looking into the issue with PSA Airlines, the regional carrier who operated that flight.” <br/>