Delta beefs up diversity training for crews amid tension
Delta Air Lines will begin new, dedicated diversity training for all of its flight crews after at least two widely publicised incidents where passengers said they were discriminated against or treated uncivilly on its flights. CE Ed Bastian banned a passenger for life in November after the man was videotaped yelling in support of Donald Trump. A few weeks earlier, the carrier had apologised to a black doctor who volunteered to help a sick passenger and was rebuffed by a flight attendant. The airline made the new diversity training mandatory for executives last year and will start training its 23,000 flight attendants in Q2. Delta’s classes will use “real and relevant scenarios” and discuss unconscious bias and so-called microaggressions, said Keyra Lynn Johnson, MD for diversity and inclusion. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-01-18/sky/delta-beefs-up-diversity-training-for-crews-amid-tension
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Delta beefs up diversity training for crews amid tension
Delta Air Lines will begin new, dedicated diversity training for all of its flight crews after at least two widely publicised incidents where passengers said they were discriminated against or treated uncivilly on its flights. CE Ed Bastian banned a passenger for life in November after the man was videotaped yelling in support of Donald Trump. A few weeks earlier, the carrier had apologised to a black doctor who volunteered to help a sick passenger and was rebuffed by a flight attendant. The airline made the new diversity training mandatory for executives last year and will start training its 23,000 flight attendants in Q2. Delta’s classes will use “real and relevant scenarios” and discuss unconscious bias and so-called microaggressions, said Keyra Lynn Johnson, MD for diversity and inclusion. <br/>
