United CE: There’s no quick fix for airline IT systems
When an airline’s technology systems fail, the carrier often releases a statement apologising for the issue and promising is it is working to fix the problem. Often, the airline assures customers it is making major technological investments so the issue will not reoccur. But behind closed doors, US airline executives know solving IT issues will not be easy. United CE Oscar Munoz, whose airline suffered an outage Jan 22, grounding its flights for roughly 2 hours, told employees the next day that fixing the industry’s technology infrastructure is not as easy as it sounds. Munoz said people often ask him why airlines don’t update all systems at once to fix these problems. But he likened that to changing all 4 of a moving car’s tires. He said it was impossible to do without temporarily closing the airline. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-01-31/star/united-ce-there2019s-no-quick-fix-for-airline-it-systems
https://portal.staralliance.com/cms/logo.png
United CE: There’s no quick fix for airline IT systems
When an airline’s technology systems fail, the carrier often releases a statement apologising for the issue and promising is it is working to fix the problem. Often, the airline assures customers it is making major technological investments so the issue will not reoccur. But behind closed doors, US airline executives know solving IT issues will not be easy. United CE Oscar Munoz, whose airline suffered an outage Jan 22, grounding its flights for roughly 2 hours, told employees the next day that fixing the industry’s technology infrastructure is not as easy as it sounds. Munoz said people often ask him why airlines don’t update all systems at once to fix these problems. But he likened that to changing all 4 of a moving car’s tires. He said it was impossible to do without temporarily closing the airline. <br/>
