Air France celebrates network 'heart' at Paris Charles De Gaulle Airport
In advance of Valentine’s Day, Air France celebrated the 20th anniversary of the creation of its hub at Paris Charles de Gaulle Airport that today handles more than 1,000 daily arriving and departing flights and more than 50% of CDG’s annual traffic. It was in 1996 that Air France says it adopted a true “hub-and-spoke” model at Charles de Gaulle, morphing its operation there into the type of international-style hub now common among today’s global carriers. The carefully tended-to node is “the heart” of the airline's network, Air France-KLM Jean-Marc Janaillac said. He added that through twenty years of “investment and innovation,” the hub has “managed to reinvent itself, stay flexible, [and] anticipate the demands of customers,” he told journalists gathered at CDG last week for a behind-the-scenes tour.Many of the hub investments, which Janaillac said had a price tag of 40 million euros in 2016 alone, have focused on using digital technology to improve the airport experience, including the installation of 56 self-boarding gates and 247 self-service kiosks and the equipping of every Air France employee at CDG with a tablet giving them access to customer files so they can offer “personalized and efficient support,” said Janaillac. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-02-14/sky/air-france-celebrates-network-heart-at-paris-charles-de-gaulle-airport
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Air France celebrates network 'heart' at Paris Charles De Gaulle Airport
In advance of Valentine’s Day, Air France celebrated the 20th anniversary of the creation of its hub at Paris Charles de Gaulle Airport that today handles more than 1,000 daily arriving and departing flights and more than 50% of CDG’s annual traffic. It was in 1996 that Air France says it adopted a true “hub-and-spoke” model at Charles de Gaulle, morphing its operation there into the type of international-style hub now common among today’s global carriers. The carefully tended-to node is “the heart” of the airline's network, Air France-KLM Jean-Marc Janaillac said. He added that through twenty years of “investment and innovation,” the hub has “managed to reinvent itself, stay flexible, [and] anticipate the demands of customers,” he told journalists gathered at CDG last week for a behind-the-scenes tour.Many of the hub investments, which Janaillac said had a price tag of 40 million euros in 2016 alone, have focused on using digital technology to improve the airport experience, including the installation of 56 self-boarding gates and 247 self-service kiosks and the equipping of every Air France employee at CDG with a tablet giving them access to customer files so they can offer “personalized and efficient support,” said Janaillac. <br/>
