Frontier Airlines details changes for future bad weather
Frontier Airlines plummeted to the bottom of national airline rankings in on-time arrivals, complaint percentage and lengthy tarmac delays in December — the result, the Denver-based carrier says, of a Dec. 16 snowstorm that led the Denver-based carrier to make changes in how it plans for and handles major weather issues. Its on-time arrival percentage fell from 87.5% in November to 62.4% in December, by far the worst performance among the carriers. Largely due to that, the rate of passenger complaints made to the DOT about Frontier jumped to 31.29 per 100,000 enplanements — six times higher than the airline’s complaint percentage in December 2015. Frontier’s troubles for the month, it says, stemmed from a snowstorm that moved quickly into Denver International Airport around 9:30 p.m. on Dec. 16. With snow accumulation piling up quickly at levels greater than those that were forecast, Frontier held planes that had been ready for takeoff, and it stranded incoming flights on the tarmac, as it didn’t have any room at its eight gates or a few publicly available gates at the airport. “In the first half of December we were doing really well. And the snow event just killed us,” Frontier acting COO Jim Nides said. “We’ve dissected this event ad nauseam because it’s a black eye, and we learned a lesson.”<br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-02-15/unaligned/frontier-airlines-details-changes-for-future-bad-weather
https://portal.staralliance.com/cms/logo.png
Frontier Airlines details changes for future bad weather
Frontier Airlines plummeted to the bottom of national airline rankings in on-time arrivals, complaint percentage and lengthy tarmac delays in December — the result, the Denver-based carrier says, of a Dec. 16 snowstorm that led the Denver-based carrier to make changes in how it plans for and handles major weather issues. Its on-time arrival percentage fell from 87.5% in November to 62.4% in December, by far the worst performance among the carriers. Largely due to that, the rate of passenger complaints made to the DOT about Frontier jumped to 31.29 per 100,000 enplanements — six times higher than the airline’s complaint percentage in December 2015. Frontier’s troubles for the month, it says, stemmed from a snowstorm that moved quickly into Denver International Airport around 9:30 p.m. on Dec. 16. With snow accumulation piling up quickly at levels greater than those that were forecast, Frontier held planes that had been ready for takeoff, and it stranded incoming flights on the tarmac, as it didn’t have any room at its eight gates or a few publicly available gates at the airport. “In the first half of December we were doing really well. And the snow event just killed us,” Frontier acting COO Jim Nides said. “We’ve dissected this event ad nauseam because it’s a black eye, and we learned a lesson.”<br/>
