Survey: Airlines get better grades as service improves
As airlines improved their performance, more people were flying last year than any time since the airline industry began regularly surveying air travellers in 1971. And more passengers were satisfied with their travel experience last year than the year before, according to the Ipsos Public Affairs survey that was to be released Tuesday. The portion of the population that flew last year reached 49%, up from 21% in 1971 when the industry first began surveying. Among last year’s passengers, 85% said they were “very” or “somewhat” satisfied with their overall experience, according to the survey. That compared to 79% of fliers being satisfied with the experience in 2015. A 1978 story in US News and World Report magazine said a survey for the previous year found airline travel got a “good” rating from 52% of passengers. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-03-02/general/survey-airlines-get-better-grades-as-service-improves
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Survey: Airlines get better grades as service improves
As airlines improved their performance, more people were flying last year than any time since the airline industry began regularly surveying air travellers in 1971. And more passengers were satisfied with their travel experience last year than the year before, according to the Ipsos Public Affairs survey that was to be released Tuesday. The portion of the population that flew last year reached 49%, up from 21% in 1971 when the industry first began surveying. Among last year’s passengers, 85% said they were “very” or “somewhat” satisfied with their overall experience, according to the survey. That compared to 79% of fliers being satisfied with the experience in 2015. A 1978 story in US News and World Report magazine said a survey for the previous year found airline travel got a “good” rating from 52% of passengers. <br/>
