THAI is planning to improve its ticketing system, to help website and mobile users, following customer complaints about its outdated platform. The installation of the new airline's ticketing system, "New Website and Mobile Platform," is underway and a developer is being sought, said Teerapol Chotichanapibal, THAI's executive VP. Although he did not say the exact time when the new system would be launched, Teerapol said the company expects the improvement will help increase its ticket sales through its online platforms to 30% this year, once implemented. The programme is part of the company's strength-building strategies, under its reform plan. Teerapol said the new system is needed because the current one has been in service for over 15 years. He admitted the existing system is easy to use but has limitations. <br/>