US: Air travellers frustrated with waiting in lines
Airline passengers may be satisfied with their overall travel experience, but they still have a few bones to pick. Nearly all air travellers (97%) have at least one frustration with the process, according to a poll released Monday by HNTB Corp, which designs airports and other transportation projects. Waiting in lines is the chief complaint of more than one-third (34%) of air travellers who use one airport most frequently. Other frustrations included getting from one terminal to another (14%), parking and transportation near terminals (12%) and waiting on the tarmac for a plane to take off (11%), according to the survey. The results came a week after an airline survey found 85% of travellers "very" or "somewhat" satisfied with their overall experience, according to a survey for A4A. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-03-07/general/us-air-travellers-frustrated-with-waiting-in-lines
https://portal.staralliance.com/cms/logo.png
US: Air travellers frustrated with waiting in lines
Airline passengers may be satisfied with their overall travel experience, but they still have a few bones to pick. Nearly all air travellers (97%) have at least one frustration with the process, according to a poll released Monday by HNTB Corp, which designs airports and other transportation projects. Waiting in lines is the chief complaint of more than one-third (34%) of air travellers who use one airport most frequently. Other frustrations included getting from one terminal to another (14%), parking and transportation near terminals (12%) and waiting on the tarmac for a plane to take off (11%), according to the survey. The results came a week after an airline survey found 85% of travellers "very" or "somewhat" satisfied with their overall experience, according to a survey for A4A. <br/>
