US: Airlines boost tech spending to combat glitches
Airlines are bolstering their technology after outages in recent years canceled thousands of flights, but travellers would like better compensation for the glitches, a House panel heard Wednesday. Alaska Airlines CE Brad Tilden told the House Transportation subcommittee on aviation that his carrier quadrupled its information-technology spending in the last 5 years. Each of the major airlines has suffered a major outage in recent years, which could each strand passengers on thousands of flights for several days. Technology experts say airlines are vulnerable to the problems because they must update complex systems governing reservations and flight schedules while remaining in operation. And, as airlines merge, their computer programming might not be compatible. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-03-09/general/us-airlines-boost-tech-spending-to-combat-glitches
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US: Airlines boost tech spending to combat glitches
Airlines are bolstering their technology after outages in recent years canceled thousands of flights, but travellers would like better compensation for the glitches, a House panel heard Wednesday. Alaska Airlines CE Brad Tilden told the House Transportation subcommittee on aviation that his carrier quadrupled its information-technology spending in the last 5 years. Each of the major airlines has suffered a major outage in recent years, which could each strand passengers on thousands of flights for several days. Technology experts say airlines are vulnerable to the problems because they must update complex systems governing reservations and flight schedules while remaining in operation. And, as airlines merge, their computer programming might not be compatible. <br/>
