Video of United passenger dragged off aircraft causes outrage

Video of a passenger being forcibly and roughly dragged from a United Airlines flight by law enforcement officers created outrage from customers and social media observers. The male passenger was apparently ordered to give up his seat because the April 9 flight from Chicago to Louisville, Kentucky, was over-sold and airline gate staff could not get anyone to volunteer to give up their seats. It appears that United needed at least 4 seats for flight crew who were enroute to their next shift. The video clearly shows one of the men grabbing the passenger, who screams, then dragging him on the floor by his arms toward the front of the aircraft. In the struggle, the passenger appears to hit his head against the headrest. United’s CE has acknowledged the incident and called it “upsetting”. <br/>