Air NZ among top airlines in TripAdvisor survey

Air NZ has been recognised in TripAdvisor's inaugural Travellers' Choice Awards for airlines, coming in fifth overall and runner up in the Asia-Pacific region behind SIA. Air NZ has also been awarded best premium economy class. Air NZ's GM of customer experience Anita Hawthorne said the accolades reflected the airline's commitment to delivering an outstanding experience on the 15m customer journeys on the airline every year. "Listening to customer feedback has helped us make strides to improving our customer experience - including significant investment in new technologies, innovative inflight products and aircraft interiors, and our new and refreshed lounge spaces,'' she said. "It's incredibly satisfying to see customers acknowledge the efforts of our people to deliver a seamless travel experience, right across our network". <br/>