United CE: 'Many more' policy changes 'in the works'
United Airlines announced 10 changes to its customer service policies Thursday. And that’s just the beginning, according to United CE Oscar Munoz. “There are many more things in the works,” Munoz said. Munoz acknowledged the policies included in Thursday’s announcement were spurred by the company’s reaction to the April 9 incident on United Express Flight 3411. But he said United is using the opportunity to take a fresh look at all of its customer-service policies. “It is our specific objective to try to make traveling a little bit easier and better in the friendly skies,” he said. “The ones we’ve acted upon (already) – no law enforcement, other than for safety and security, and not de-boarding anyone that’s already been boarded – those are aligned to that (preventing a repeat),” Munoz said. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-05-01/star/united-ce-many-more-policy-changes-in-the-works
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United CE: 'Many more' policy changes 'in the works'
United Airlines announced 10 changes to its customer service policies Thursday. And that’s just the beginning, according to United CE Oscar Munoz. “There are many more things in the works,” Munoz said. Munoz acknowledged the policies included in Thursday’s announcement were spurred by the company’s reaction to the April 9 incident on United Express Flight 3411. But he said United is using the opportunity to take a fresh look at all of its customer-service policies. “It is our specific objective to try to make traveling a little bit easier and better in the friendly skies,” he said. “The ones we’ve acted upon (already) – no law enforcement, other than for safety and security, and not de-boarding anyone that’s already been boarded – those are aligned to that (preventing a repeat),” Munoz said. <br/>
