Delta maps out fixes after meltdown caused mass cancellations

Delta Air Lines mapped out a series of fixes to alleviate mass cancellations like those that plagued the carrier after an April thunderstorm and disrupted travel plans of hundreds of thousands of people. In a memo to employees Wednesday, Delta CE Ed Bastian and COO Gil West wrote that an internal task force has been analysing why the recovery “fell short.” “We know some [employees] are still taking care of customers who were impacted by the storm. Thanks for pulling Delta out of the ditch,” they wrote. A big cause of the meltdown was strain on Delta’s crew scheduling and crew tracking system, which left planes without pilots and flight attendants in Atlanta and across the country and exacerbated flight cancellations for days The Delta meltdown came right in the middle of a busy spring break travel period. <br/>