Disgruntled employees grill United at shareholders meeting

United Continental executives faced disgruntled company and contracted employees at its annual shareholders meeting on Wednesday as the airline tried to repair its public image damaged by recent customer relations fiascos. Addressing the April 9 incident in which a paying passenger was dragged from a parked plane to make room for airline crew, CE Oscar Munoz told stockholders the incident had "set us back a little bit," but vowed the company would redouble efforts to improve customer service. While some attendees praised Munoz's acknowledgement of the Dao incident, several more expressed disappointment at what they said were unfair wages paid by vendors United had contracted out for some of its services. One employee, a dishwasher for a Chicago area contractor, said he was making 25 cents less than the city's minimum wage. Another said that after more than three years working for a United vendor, his pay increases had dried up. Munoz said it was up to the vendors to address compensation concerns."Those are not my companies. I cannot compel them (to change their pay practices)," Munoz said. In instances of safety concerns, however, "that's an absolute showstopper," he said.<br/>