US: Airline customer complaints soar following terrible April

To say April was a bad one for airline customer service would be a huge understatement. New data from the US DoT shows a 70% spike in complaints by passengers compared to April 2016. The surge in complaints may have been sparked by a couple of high-profile incidents that gave the industry a black eye — most notably, cell phone video showing a United Airlines passenger being dragged off of a plane. While United was repeatedly criticised for its customer service, there were other events in April involving altercations between passengers and flight crew including an American Airlines passenger with a baby stroller accidentally being hit after an argument with a member of the flight crew. Collectively, the focus on poor customer service may have prompted more passengers to complain to the DoT. <br/>