US airlines notch big loss to competitor up north

United Airlines, American Airlines, Delta Air Lines and Southwest Airlines have all bragged in recent times of the tens of millions of dollars they are investing in enhancing the customer experience. But all of that didn't matter, apparently, when Skytrax announced its 2017 World Airline Awards at the Paris Air Show Tuesday. All four of the largest US-based carriers lost out to Air Canada in the Best Airline in North America category. Noted Air Canada CE Calin Rovinescu: "This award is a significant milestone in the transformation of Air Canada into one of the world's leading carriers and is all the more meaningful given the increased competition in our industry." Air Canada said it has spent US$10b since 2010 to elevate the travel experience for passengers flying the airline. <br/>
Chicago Business Journal
http://www.bizjournals.com/pacific/news/2017/06/23/us-airlines-notch-big-loss-to-competitor-up-north.html?ana=yahoo&yptr=yahoo
6/23/17
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