United Airlines elevating customer experience in Houston in a couple of big ways

United Airlines said Tuesday it is about to enhance the experience it offers customers traveling through its hub at Houston George Bush Intercontinental. United traditionally has operated a schedule of 10 flight banks at its Houston hub. The airline's new plan in Houston — effective Oct 29 — calls for shrinking the 10 flight banks to just 8 to create more east-west connection opportunities throughout United's domestic route system and to Latin America, for which United's Houston hub is a major gateway. If it succeeds, the plan will mean shorter flight connection times and better access to more destinations through the carrier's Houston hub. If it doesn't work — which can happen when weather and mechanicals and other situations cause significant delays — then United customers may not be so thrilled with the rebanking plan. <br/>