IAG sees growing roles for AI, virtual reality in airlines
Artificial intelligence (AI), virtualisation and natural language are among the technology areas that will grow in importance for the airline industry, an IAG executive predicts. IAG director of strategy, Robert Boyle, said digital has gone from being novel to normal. “Customers want everything and they want it now. The average time before they click or swipe away, if they are not given what they want, is 8 seconds,” he said. Boyle predicted an increased role for AI, where machines can think and act on their own, or on your behalf. He also believes there is a role for virtualisation in the passenger experience. “Virtual reality is finally making it out of the lab to be a thing that works and is getting affordable,” he said. “People can try the travel experience before they buy, which has never been done before.” <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-06-30/oneworld/iag-sees-growing-roles-for-ai-virtual-reality-in-airlines
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IAG sees growing roles for AI, virtual reality in airlines
Artificial intelligence (AI), virtualisation and natural language are among the technology areas that will grow in importance for the airline industry, an IAG executive predicts. IAG director of strategy, Robert Boyle, said digital has gone from being novel to normal. “Customers want everything and they want it now. The average time before they click or swipe away, if they are not given what they want, is 8 seconds,” he said. Boyle predicted an increased role for AI, where machines can think and act on their own, or on your behalf. He also believes there is a role for virtualisation in the passenger experience. “Virtual reality is finally making it out of the lab to be a thing that works and is getting affordable,” he said. “People can try the travel experience before they buy, which has never been done before.” <br/>
