British Airways apologises for delays caused by yet another IT system failure

It was a rocky start for passengers flying British Airways out of 2 of London's major hubs Wednesday morning as they attempted to check in for their flights. Travellers at Heathrow and Gatwick airports were met by long lines and scenes described as "chaotic," thanks to an information technology-related check-in system problem. Passengers had to be checked in manually. After a few hours, British Airways said customers were being "checked in as normal." But that was small consolation for passengers who said they had missed their flight. This comes after British Airways was forced to apologise in May when tens of thousands of passengers were stranded at Heathrow and Gatwick airports amid another IT systems failure that led to canceled flights. <br/>