US airline passengers’ complaints rise from 2016 levels
US airline carriers continue to face a bumpy ride in trying to overcome problems associated with chronic flight disruptions. In its latest report, the Bureau of Transportation’s Air Travel Consumer report said the DoT received 1,605 customer complaints about airlines’ services, an increase of nearly 7.7% from 1,490 complaints received a year earlier. From January to June 2017, there were 9,026 consumer complaints, up 7.8% from the same period a year ago. According to the report, major US carriers cancelled 1.1% of their scheduled flights in June, compared with 1.0% the same time a year ago. The report also stated that airlines’ on-time travel rate in June fell to 76.2% in June, compared with 78% a year earlier. <br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-08-16/general/us-airline-passengers2019-complaints-rise-from-2016-levels
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US airline passengers’ complaints rise from 2016 levels
US airline carriers continue to face a bumpy ride in trying to overcome problems associated with chronic flight disruptions. In its latest report, the Bureau of Transportation’s Air Travel Consumer report said the DoT received 1,605 customer complaints about airlines’ services, an increase of nearly 7.7% from 1,490 complaints received a year earlier. From January to June 2017, there were 9,026 consumer complaints, up 7.8% from the same period a year ago. According to the report, major US carriers cancelled 1.1% of their scheduled flights in June, compared with 1.0% the same time a year ago. The report also stated that airlines’ on-time travel rate in June fell to 76.2% in June, compared with 78% a year earlier. <br/>
