Southwest ‘A-list’ passengers affected by technical issue

Southwest Airlines said it is “working feverishly” to resolve a technical issue that is causing many of its highest-tier frequent flyers to receive low-status boarding positions. The problem comes as the airline works to resolve a handful of issues with the new Amadeus reservation system it transitioned to in May. Southwest chairman and CE Gary Kelly has characterised the new system and its rollout as an overall success, but has also acknowledged “break-in issues” that have specifically affected business-select fares that give passengers priority boarding status. The current issue, which has seen numerous passengers complaining on social media, involves A-list passengers in recent days have been assigned B or C group boarding status, meaning they may be left choosing among middle seats on crowded aircraft. <br/>