UK: Luton rated Britain's worst airport for fifth year in a row

Luton airport has been named the worst in the UK for the fifth consecutive year, after passengers branded it a “rip-off” charging penny-pinching prices despite constant overcrowding. The Bedfordshire hub received a score of 29%, the lowest ever in the annual airports survey carried out by Which? consumer group. Home to short-haul airlines easyJet and Monarch, London Luton has been undergoing a GBP110m expansion Doncaster Sheffield notched up the top overall score (87%) in the poll of passengers’ experiences of the UK’s 31 airport terminals, published on Thursday in Which? Travel. Disgruntled Luton users gave the hub the lowest possible score – one star out of five – in five of the 10 categories, including queues at security, range of shops and food outlets, provision of seating, toilet facilities and staff helpfulness. In the other five, Luton garnered only two stars – queues for bag drop, check-in and security control, shop prices and baggage reclaim. Which? said: “The £110m Luton expansion project, which began last year and aims to increase capacity by 50% by 2020, cannot have helped the appallingly low customer satisfaction score of 29%.<br/>