Ryanair to tell 400,000 passengers of cancelled flights after 'mess-up'
Ryanair is to tell 400,000 passengers that their flight has been cancelled, after it admitted to a “mess-up” on pilot holidays that left 18million ticket holders wondering if their holiday plans would be ruined. In a hastily arranged Dublin press conference Monday amid a passenger revolt and a slump in the company’s share price, the normally combative chief executive Michael O’Leary apologised “unreservedly” for “a mess of our own making”. O’Leary blamed a one-off holiday rostering issue, which if not tackled immediately would send the airline’s on-time punctuality below 50%, adding that it will cost Ryanair about E25m in compensation payouts and other costs. But in a flash of the arrogance for which he is better known, O’Leary said that travellers vowing never to fly Ryanair again will almost certainly return to the airline because its prices are lower. “Our booking engine is full of passengers who have sworn they will never fly with us again,” he said. Ryanair will cancel 40 to 50 flights every day until 31 October, with the airline promising to focus the cuts on routes where alternative flights are more easily available. For example, it will cancel one flight a day on its Stansted to Dublin route, which operates 12 a day.<br/>
https://portal.staralliance.com/cms/news/hot-topics/2017-09-19/unaligned/ryanair-to-tell-400-000-passengers-of-cancelled-flights-after-mess-up
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Ryanair to tell 400,000 passengers of cancelled flights after 'mess-up'
Ryanair is to tell 400,000 passengers that their flight has been cancelled, after it admitted to a “mess-up” on pilot holidays that left 18million ticket holders wondering if their holiday plans would be ruined. In a hastily arranged Dublin press conference Monday amid a passenger revolt and a slump in the company’s share price, the normally combative chief executive Michael O’Leary apologised “unreservedly” for “a mess of our own making”. O’Leary blamed a one-off holiday rostering issue, which if not tackled immediately would send the airline’s on-time punctuality below 50%, adding that it will cost Ryanair about E25m in compensation payouts and other costs. But in a flash of the arrogance for which he is better known, O’Leary said that travellers vowing never to fly Ryanair again will almost certainly return to the airline because its prices are lower. “Our booking engine is full of passengers who have sworn they will never fly with us again,” he said. Ryanair will cancel 40 to 50 flights every day until 31 October, with the airline promising to focus the cuts on routes where alternative flights are more easily available. For example, it will cancel one flight a day on its Stansted to Dublin route, which operates 12 a day.<br/>
