Star Alliance launches “Connection Service” at Chicago O’Hare Airport

Star Alliance has launched a new Connection Service to assist customers arriving at Chicago O’Hare International Airport to reach their onward flight with another Star Alliance member carrier. The enhancement for customers in SAS partner United’s home hub will carry new branding that will be progressively rolled out for similar services operating at 11 major airports around the world. The Connection Service springs into action if an incoming flight is delayed. Software monitors the transfer window for customers with an onward flight and flags any cases where a customer and any checked bags appear in danger of missing a connection. “It is frustrating for customers, and indeed for the airlines, when relatively small delays have the knock-on effect that a connection is missed,” said Star Alliance VP Customer Experience Christian Draeger. “Connection Service staff are alerted as soon as a connection is at risk. They meet the customer on arrival and take the necessary steps to ensure that the customer and the bags are expedited and reach their onward flight. If a connection cannot be reached, the customer is assisted with re-booking.”<br/>